Nada Al Ayoub Kuwait Policies

Refund & Exchange Policy

We do not accept any returns/refunds. 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at with details of the product and the defect. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Delivery Policy :

Local orders of Casual Wear and Kaftans will take up to 2-7 working days from the date of your order and 5-14 working days for the Evening Dresses from the date of your order. 

Shipping Policy :

International orders will take up to 5-14 working days from the date of your order. Shipping costs will depend on the weight of the order additional to the country that it's being shipped to.